Privacy Policy

We collect information you provide directly to us, such as when you create an account, make a booking, contact us for support, or sign up for our newsletter.

Personal Information includes:

• Name, email address, and phone number
• Passport and travel document information
• Payment and billing information
• Travel preferences and special requirements
• Communication preferences

We use the information we collect to:

• Process and manage your travel bookings
• Provide customer support and respond to inquiries
• Send booking confirmations and travel updates
• Improve our services and website functionality
• Send marketing communications (with your consent)
• Comply with legal obligations and prevent fraud

We may share your information with third parties in the following circumstances:

• With travel suppliers (airlines, hotels, car rental companies) to complete your bookings
• With payment processors to handle transactions
• With service providers who assist us in operating our business
• When required by law or to protect our rights
• In connection with a business transfer or merger

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and employee training
• PCI DSS compliance for payment processing

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your information to another service provider
• Objection: Object to processing of your information for marketing purposes
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at admin@trendydialog.com or +27 73 559 2210.

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content.

Types of cookies we use:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Used to deliver relevant advertisements
• Preference cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences.

Your information may be transferred to and processed in countries other than South Africa. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Booking and transaction records are typically retained for 7 years for tax and legal compliance purposes.

Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

If you have any questions about this privacy policy or our privacy practices, please contact us: